“Making every transmission a success”
At TVU Networks, our motto is “Making every transmission a success”. The resources of the TVU Networks Customer Success team are available to all customers and resellers worldwide who are using TVU Networks equipment or services. Unlike many suppliers who prioritize their customer calls by tier, TVU’s support team strives to answer every call immediately, treats each customer as our most important, and assists every customer facing technical difficulties, whether due to a TVU equipment issue or an SDI cable issue, to make every transmission successful.
All new and refurbished TVU equipment purchased from authorized TVU resellers come with:
At the time of purchase or renewal, customer may select one of these Service Level Agreement (SLA) annual subscriptions:
The services included in each plan are outlined below.
If you have any questions, please contact us at the numbers shown toward the end of this document and we will be happy to help you.
Annual premium support is a paid subscription that provides access to these services:
All new and refurbished TVU equipment comes with one year of original manufacturer’s warranty from the delivery date.
A TVU Extended Warranty provided under the Support+Warranty Plan extends the original Manufacturer’s Warranty beyond the initial 12 months for a specific period of time, provided there is no lapse or gap in warranty coverage.
Our Global Customer Success operations follow the sun with USA covering 14 hours each day and Asia 12 hours.
Dedicated 24 hours x 365 days per year.
Phone: +1 650 440 4812
Localized support numbers are available in these countries: