TVU One Model TM1000v4 Software QSUG v8.3

Before you begin

Before you use your TVU One transmitter, refer to the TVU One Model TM1000v4 Hardware Quick Start User Guide to set up the hardware and identify the devices you intend to use with the unit, including cameras, cables, power sources, modems, TVU services, and unit accessories.

Single-camera connections

Refer to the following figures for input connection configurations.

The following camera combinations are supported:

HDMI only – Up to 1080 p60

3G SDI In – Up to 1080 p60

About this guide

This software user guide provides information on performing basic configuration and operating the TVU One model TM1000v4 transmitter.

• Refer to the TVU One Model TM1000v4 Hardware Quick Start User Guide to set up your hardware.

Turning on the TVU One

1. Press the power button, and the TVU One transmitter will begin to boot up.
2. The initial status screen will display.
3. The modems begin to connect automatically.

“No video input” will appear on the LCD touchscreen when no transmission feed is connected to the unit.

Note: you may be prompted to upgrade your firmware. If you choose to upgrade, click the notification at the top of the status screen. It may take up to 30 minutes to complete.

TVU One transmitter Live status screen functions

(A) Transmission Status: The LCD touchscreen displays the current transmission status of the TVU One. When the SDI video input source is connected to the transmitter, the touchscreen will display Standby until a channel is selected and taken “Live.”

(B) Data Card Status Monitor:
Displays the current number and status of all data cards connected to the transmitter. The status of data cards connected to the transmitter will appear as green, red, orange, or black. The green status indicates that the data card is connected. The orange status indicates that the data card is attempting to dial. The red status indicates that the data card is not connected. The black status indicates that no card is present.

(C) Ethernet Connection: Displays the status of the Ethernet connection.

(D) Hotspot Connection: Displays the status of the hotspot connection.

(E) WiFi Connection: Displays the status of the WiFi connection.

(F) Latency Status: Displays the current latency of the transmission.

(G) Bit Rate Status: Displays the current Bit Rate (B/R).

(H) Receiver Name: Shows the receiver name to which the unit is transmitting.

(I) Audio Input Level Monitor: Dynamically displays the audio input level (DBFS) for the unit with graphical colors.

(J) Battery Status: Indicates the status of the battery.

Going Live

To go live using the receiver with which you last went live:

1. Tap the Live button on the initial status screen to start the live transmission.

2. The transmitter will prompt you to slide the ‘Slide to go live’ button from left to right.

3. Once the button is engaged, the transmitter begins the live transmission using the last receiver you most recently used to go Live.

Selecting a receiver and going Live

To select a receiver, configure your settings, and go Live, complete the following steps:

1. Tap the center of the LCD touchscreen. The initial status screen displays. Tap the Settings gear icon on the bottom right of the LCD touchscreen.

2. The new menu will display, and the new menu allows users to reorder, remove, and add menu options to customize the menu order based on user habits.

Note: The Setting,WiFi, and Hotspot buttons can not be removed.

3. Tap Setting.

Note: To return to the previous screen, tap the Home button.

4. The Setting menu will display, tap the Receiver menu.

5. Select the receiver you want to go live with from the drop-down menu, then tap OK, then tap the Go Live button.
6. If you only want to select a receiver but do not want to go Live, tap the Home button at the bottom-right corner of the LCD touchscreen.

Note: When starting a live transmission from this menu, you will not be prompted to slide a button. The transmission will begin with a countdown.

Starting and stopping the transmission

When the SDI camera source is connected, the “Standby” screen will display until you take the transmission live.

To take the transmission live:

1. Tap the green Live button.

2. The transmitter will display a prompt for you to slide the ‘Slide to go live’ button from left to right.

3. When a transmission is live with a receiver, a red Stop button will be displayed.

To stop the live transmission:

1. Tap the red Stop button.
2. The LCD will return to the “Standby” mode when the live transmission is stopped.

Full-screen preview

To enable a full-screen view from the touchscreen:

1. Tap the full-screen icon.

2. The full-screen mode will be displayed.

3. To return to the previous display, tap the bottom-right icon.

TVU One Configuration settings

This section describes the list of TVU One pack settings and explains how to locate and configure them.

Selecting a receiver

To select a receiver:

1. Tap the Settings gear icon on the initial status page.

2. Tap the Setting button to open the Setting screen.

3. The Setting menu will display, tap the Receiver menu.

4. Select the receiver you want to go live with, then tap OK.

Selecting an encoder option

The TVU One TM1000v4 has true dual encoding. It encodes the same content at a fixed bitrate in the background and records to local storage. Users can monitor the live-stream bitrate. A visual notification is displayed on the home screen if the selected transmission bitrate drops below the threshold.

The TVU One model TM1000v4 supports onboard H.265/HEVC or H.264 encoding.

To select an encoding option:

1. Tap the Setting button on the main menu to open the Setting screen, then tap Encoder.

2. The Encoder screen will be displayed.

3. Tap Video to open the Video Encode menu.
4. Configure the Encoding setting.

• H.265 Interview
• H.264 Normal
• H.265 Fast Motion

Note: Your selection will highlight green. The RPS One must be in live mode before you can change selections.

Chroma Subsampling: 4:2:0 vs. 4:2:2

Chroma subsampling reduces color information to save bandwidth while preserving image detail.

• 4:2:0 samples color at half the horizontal and vertical resolution; best for streaming or storage-efficient video with lower color fidelity.
• 4:2:2 samples color at full vertical resolution and half horizontal; preserves more color detail, preferred for professional editing or broadcast.

5. Tap the Back Arrow to return to the previous screen.
6. Tap Audio to open the Audio Encode menu.

7. Tap Audio to select an Audio Codec, Audio Channel, Audio VBR/CBR, and Audio Bitrate.

Audio Codec descriptions:

Advanced Audio Coding (AAC):
AAC is a versatile audio compression format known for its ability to deliver high-quality sound with efficient file sizes.

AAC-LC (Low Complexity):
AAC-LC is a specific profile within the AAC format, optimized for lower computational complexity and broad compatibility. It offers excellent sound quality while being easier to decode, making it ideal for devices with limited processing power. AAC-LC is commonly used in platforms like iTunes, YouTube, and digital radio broadcasting.

AAC-HE (High Efficiency):
AAC-HE, also known as AAC+ or AAC Plus, is an extension of the AAC format designed for even greater compression efficiency. It utilizes more advanced encoding techniques to achieve higher compression ratios, reducing file sizes without significant loss of audio quality.
AAC-HE Particularly suited for low-bitrate applications such as streaming over limited bandwidth or storing audio on devices with constrained storage capacity.

OPUS Audio Codec:
OPUS is a highly versatile and efficient audio codec designed for interactive, real-time audio applications like voice calls, video conferencing, and live streaming. It is widely adopted for delivering high-quality audio at low bitrates, making it perfect for modern communication and entertainment platforms.

8. Make your Audio Encode selections. The Audio Codec now includes an OPUS option alongside the two AAC profile options.

9. To return to the Encoder menu, tap the Back Arrow.
10. To return to the Settings menu, tap the Back Arrow again.

Delay management

To manage the second and sub-second Latency settings:

1. Tap the Settings gear icon.

2. The main menu will be displayed. Tap the Setting button to open the configuration setting page.

3. Tap Delay to configure the latency.

4. Tap a box and use the up and down buttons to set the delay.

5. Tap OK to confirm your settings. To return to the Setting screen, tap the back Arrow.

NTP Host

Users can view the NTP host status on the touchscreen display. The NTP Host IP address is configured in the Advanced settings Web UI panel.

VoIP & IFB – Single-channel configuration

To configure VoIP and IFB settings for a single channel:

1. Tap the Setting button to open the Setting screen.

2. Tap VoIP & IFB to configure the settings.

3. Tap a VoIP or IFB configuration.

4. Tap OK.

Data card monitoring (Slot)

To monitor detailed encoder information along with Ethernet, hotspot, and WiFi connections:

1. Tap the Settings gear icon at the bottom of the LCD touchscreen.
2. The main menu will be displayed. Tap the Setting button to open the configuration setting page.

3. Scroll down the menu and tap Slot.

3. The Setting / Slot monitoring screen opens.
4. The data cards and their status display along with Ethernet, Hotspot, and WiFi indicators:

(A) Ethernet
(B) Hotspot
(C) WiFi connection
(D) Data cards/slot number

Slot speed

A user can view the speed of each slot in real time and change the Network setting.

To view a slot speed:

1. Tap the “>” to view the real-time speed setting.

2. The real-time speeds of the connected slots are displayed.
3. To return to the data card view, tap the ”<“ button.

4. Tap Back Arrow to return to the Slot monitoring screen without changing the Network Setting.
5. To return to the Setting screen, tap the Back Arrow again.

Story

The Story selection enables users to configure a Story name with a source. This feature is described further in the “TVU One Model TM1000v4 Advanced Configuration Guide.”

The TVU One transmitter information (About)

The About screen provides the model, Peer ID, software version, App version and the designated ISX or IS+ mode, and region, information:

To access the About screen:

1. Tap the Settings gear icon at the bottom of the LCD touchscreen to open the Settings menu.

2. The main menu will be displayed. Tap the Setting button to open the configuration setting page.

2. Tap the “∇” button to scroll down to the bottom of the Config menu and tap About.

3. The Setting / About information window displays.

4. To return to the Settings menu, tap the Back Arrow.

Language selection

The Setting screen allows the user to choose between English and Chinese.

To select a language:

1. Tap the Gear icon, then the Setting button to open the Setting screen.

2. The main menu will be displayed. Tap the Setting button to open the Setting screen.

3. Scroll down and tap Language.

4. The Setting / Language screen will display. Select your location option.

5. To return to the Setting main menu, tap the back Arrow twice.

WiFi

The pack will automatically attempt to reconnect if the current WiFi connection disconnects.

When multiple WiFi adapters are connected, you can scan available slots for WiFi adapters and configure the WiFi login information on the Pack’s LCD screen or by using the TVU One WiFi setup and configuration panel. For detailed information, refer to “WiFi configuration and settings”.

To confirm the TVU One’s WiFi status:

The “W” icon at the bottom of the initial status screen will display green when WiFi is connected.

To configure WiFi:

1. Tap the Gear icon on the initial status screen to open the Setting screen, then tap the WiFi button.

2. If you don’t see the name, tap the Scan button to refresh the screen.
3. Tap the WiFi name you want to connect to.

4. The virtual keyboard will display.
5. Enter the Password and tap Done.

Turning WiFi off

To turn WiFi off and keep your connection settings:

1. Tap the WiFi button.
2. Disable the Onboard WiFi slider. When WiFi is off, the WiFi screen shows no connections.

Hotspot

The Hotspot screen displays two QR codes. Users can scan the Hotspot QR code to join the packs’ internal Hotspot. Scanning the Configuration page QR code opens the WiFi Configuration page in a Web browser.

1. Tap the Settings (gear) icon on the LCD touchscreen.
2. Tap the Hotspot button.
3. Use your smart device to scan the Hotspot QR code to join the pack’s network.

4. Once the connection is established, scan the Configuration page QR code to open the web browser window.

5. For more information about the Hotspot feature and client connections, refer to “Configuring hotspot”.

Router

Users can enable the Router on the touchscreen. Once enabled, the Ethernet Host slider appears.

Note: This feature must be enabled by support before it can be used.

To enable the Router Feature:

1. Tap the Settings (gear) icon on the LCD touchscreen.

2. The Setting menu will display. Tap the Router button. By default, the router setting is off. Tap and move the router slider to the right until it turns green.

3. When the router setting is in the on position, the following screen displays.
4. Select the Ethernet Port Mode. For Advanced Router configuration and Ethernet LAN/WAN settings refer to “Router feature”.

Switch

The “Switch” mode is a Network switch feature. It’s visible on the pack LCD touchscreen is a quick-toggle shortcut for the VLAN Tunnel Switch feature.

While the detailed IP networking is usually done via the Web GUI, the LCD screen allows the field operator to engage or monitor the tunnel status without opening a laptop.

To enable the Switch feature on the LCD touchscreen:

1. Tap the Settings (gear) icon on the LCD touchscreen.

2. The Setting main menu will display. Tap the Switch button.

3. When enabled, only one device can be set as a DHCP server.

Note: Hotspot is only available when the TVU One is set as a DHCP server.

Stream

Using the Stream feature, a user can remotely control the stream output destination of a receiver.

To enable the Stream feature on the LCD touchscreen:

1. Tap the Settings (gear) icon on the LCD touchscreen.
2. The Setting main menu will display.
3. Tap the Stream button.

4. Select a receiver from the Receiver drop-down list.
5. Select one Destination from the drop-down list.
6. Tap Publish.

7. When the stream is live, the destination output will display red; when loading, the status is yellow. Receivers that are available display white.
8. To stop the stream, tap the Stop button.

Self-Check

The Self-Check feature enables you to self-check your devices’ basic, video, and network health status while the device is not live.

TVU Support staff can use this information for troubleshooting purposes. This feature can also be accessed in the Advanced configuration Self-Check tab. This is further explained in “Advanced Self-Check panel”.

To perform a self-check on your device from the LCD touchscreen:

1. Scroll to the bottom of the Main setting menu, then tap the Self-Check button.

2. Tap one or more Basic, Video, and Network checkboxes, then tap the Self-check Now button to run diagnostics on your device.

3. Tap the Self-check Now button to run diagnostics on your device.
4. Follow the prompts.
5. If the pack is live, the following message displays.

6. When an issue occurs after self-checking the Basic, Video, or Network modules, the following warning message appears, indicating which module is not functioning correctly.
7. Tap the red module to display the configuration issue and make the appropriate correction(s), then tap Self-Check Again.

When the Self-Check completes without any issues, the following message displays.

Progressive Download

The Progressive download feature enables users to record clips by connecting a video camera to the SDI input. The video camera’s record button starts and stops recording. Clips are downloaded, transferred, and taken live using the Pack Control mode.

Note: Camcorder mode applies to video cameras that have SDI with embedded timecode.

The File-based workflows in Camcorder or Pack mode in the “File-based Workflow Reference Guide” further explain recording.

To use the Progressive Download feature:

1. Tap the Settings gear icon at the bottom of the LCD touchscreen to open the Settings menu.

2. Tap the Progressive Download button from the main menu.

3. Continue to “Camcorder mode” or “TVU Pack control mode.”

Camcorder mode

Camcorder mode can only be used with an SDI input. Having the time code inside the SDI signal is required.

To enable Progressive Download Camcorder mode:

1. Tap Camcorder and move the Enable slider to the right until it turns green.
2. Tap OK.
3. Press the Record button on the camcorder to display the controls.

Standby and Record modes

1. Standby “Stby” displays in green when in camcorder mode and not recording.

2. When the camcorder is recording, “• Rec” displays in red.

3. When the camcorder finishes recording, Standby (“Stby”) displays in green.

Note: Stop recording on the camcorder if you need to change your pack settings.

4. If you change the settings to the Pack while Camcorder mode is running, the following message will display.

5. If you switch to Camcorder mode while running in Pack mode and the Mark In point is set but the Mark Out point is not, the following message will appear. The processing becomes interrupted and defaults to the current Mark Out point.

6. When a file transfer is in progress, a new file transfer icon displays in the top status bar. The following message will display if you take the clip live during the transfer process.

TVU Pack control mode

Pack control mode can be used in either SDI or HDMI. A time code is not required. Clips are downloaded, transferred, and taken live using the Pack Control mode.

To enable the Progressive Download Pack mode:

1. Tap the Settings gear icon.
2. Tap the Progressive Download button in the Main menu.
3. Tap Pack and move the enable slider to the right until it turns green.
4. Tap OK. A Success message will display.

3. Tap the Home button. Your feed will display in “Standby” mode.
4. Tap the icon to enter the control page to set your mark-in/out preferences.

When a file is being transferred using the Progressive Download, download, and Auto Sync methods, a new file transfer icon displays in the top status bar of the LCD touchscreen. A prompt will display if a file is being transferred when the Pack is shutting down.

The transfer icon displays when a file is being transferred. Tap the Transfer tab on the Settings screen to view the file transfer details.

• The icon is red when a Progressive Download is in progress.
• The camera icon is red when the RPS One is live with a receiver.

Transferring, marking, and taking a clip live is further explained in the “TVU One Software Advanced Configuration Guide.”

Return Video Feedback (RVF)

Version 8.2 and later supports separate return video feedback (RVF) with the Pack and an RPS receiver.

The Return Video screen has three modes that allow users to set up RVF from a Receiver, Producer, Partyline, or MediaHub session.

These modes can be output to:

• To Inner HDMI
• To V-box (HDMI 2)
• To Pack’s LCD

Note: When enabled, a single return video can be simultaneously output to multiple outputs, such as two HDMI ports, the Pack’s LCD screen, and a phone or tablet.

The return video feed type setting is accessed by tapping the Settings gear icon > Main Setting menu > RVF button on the LCD touchscreen.

To Inner HDMI – RVF from Receiver

To configure RVF from a Receiver To Inner HDMI:

1. Tap the Main Setting menu > RVF button.
2. In the To Inner HDMI panel, tap Click here to set up.

3. The RVF / To Inner HDMI screen will display.
4. In the RVF From panel, tap Receiver.
5. Select a Receiver from the Receiver list drop-down menu.
6. In the Source From panel, select Live Stream or SDI.
7. Select a Resolution.
8. Tap Start.

9. Tap the circle to select your output(s). Selections will turn red.
10. When finished, tap the Home button.

To Inner HDMI – RVF from Producer

To configure RVF from a Producer session To Inner HDMI:

1. Tap the Main Setting menu > RVF button.
2. In the To Inner HDMI panel, tap Click here to set up.

3. The RVF / To Inner HDMI screen will display.
4. In the RVF From panel, tap Producer.
5. Select a Program from the Select Program drop-down menu.
6. Select a Resolution.
7. Tap Start.

8. Tap the circle to select your output(s). Selections will turn red.
9. When finished, tap the Home button.

To Inner HDMI – RVF from Partyline

To configure RVF from a Partyline session To Inner HDMI:

1. Tap the Main Setting menu > RVF button.
2. In the To Inner HDMI panel, tap Click here to set up.

3. The RVF / To Inner HDMI screen will display.
4. In the RVF From panel, tap Partyline.
5. Select a Partyline Source.
6. Select a Resolution.
7. Tap Start.

8. Tap the circle to select your output(s). Selections will turn red.
9. When finished, tap the Home button.

To Inner HDMI – RVF from MediaHub

To configure RVF from a MediaHub session To Inner HDMI:

1. Tap the Main Setting menu > RVF button.
2. In the To Inner HDMI panel, tap Click here to set up.

3. The RVF / To Inner HDMI screen will display.
4. In the RVF From panel, tap MediaHub.
5. Select a Media Destination.
6. Tap Start.

7. Tap the circle to select your output(s). Selections will turn red.
8. When finished, tap the Home button.

To V-box (HDMI 2) – RVF from Receiver

To configure RVF from a Receiver To V-box (HDMI 2):

1. Tap the Main Setting menu > RVF button.
2. In the To V-box (HDMI 2) panel, tap Click here to set up.

3. The RVF / To V-box (HDMI 2) screen will display.
4. In the RVF From panel, tap Receiver.
5. Select a receiver from the Receiver list drop-down menu.
6. In the Source From panel, select Live Stream or SDI.
7. Tap Start.

8. Tap the circle to select your output(s). Selections will turn red.
9. When finished, tap the Home button.

To V-box (HDMI 2) – RVF from Producer

To configure RVF from a Producer session To V-box (HDMI 2):

1. Tap the Main Setting menu > RVF button.
2. In the To V-box (HDMI 2) panel, tap Click here to set up.

3. The RVF / To V-box (HDMI 2) screen will display.
4. In the RVF From panel, tap Producer.
5. Select a Program from the Select Program drop-down menu.
6. Tap Start.

7. Tap the circle to select your output(s). Selections will turn red.
8. When finished, tap the Home button.

To V-box (HDMI 2) – RVF from Partyline

To configure RVF from a Partyline session To V-box (HDMI 2):

1. Tap the Main Setting menu > RVF button.
2. In the To V-box (HDMI 2) panel, tap Click here to set up.

3. The RVF / To V-box (HDMI 2) screen will display.
4. In the RVF From panel, tap Partyline.
5. Select a Partyline Source.
6. Tap Start.

7. Tap the circle to select your output(s). Selections will turn red.
8. When finished, tap the Home button.

To V-box (HDMI 2) – RVF from MediaHub

To configure RVF from MediaHub To V-box (HDMI 2):

1. Tap the Main Setting menu > RVF button.
2. In the To V-box (HDMI 2) panel, tap Click here to set up.

3. The RVF / To V-box (HDMI 2) screen will display.
4. In the RVF From panel, tap MediaHub.
5. Select a Media Destination.
6. Tap Start.

7. Tap the circle to select your output(s). Selections will turn red.
8. When finished, tap the Home button.

To Pack’s LCD – RVF from Receiver

The VFB connects from the transmitter’s HDMI Out port. When the VFB function is enabled on an RPS TVU One, it allows the return video feed to be transferred from a field receiver and displayed on the Pack LCD in real time.

To configure the RVF from a receiver To Pack’s LCD:

1. Tap the Main Setting menu > RVF button.
2. In the To Pack’s LCD panel, tap Click here to set up.

3. The RVF / To Pack LCD screen will display.
4. In the RVF From panel, tap Receiver.
5. Select a receiver from the Receiver list drop-down menu.
6. In the Source From panel, select Live Stream or SDI.
7. Tap Start.

8. When finished, tap the Home button.
9. The preview will be displayed on the Pack’s LCD screen.
10. To stop the output, tap the Stop button.

11. If you navigate to another screen, the following message will be displayed. You can choose to Cancel or Confirm the operation.

To Pack’s LCD – RVF from Producer

To configure RVF from a Producer session To Pack’s LCD:

1. Tap the Main Setting menu > RVF button.
2. In the To Pack’s LCD panel, tap Click here to set up.

3. The RVF / To Pack LCD screen will display.
4. In the Video From panel, tap Producer.
5. Select a Program from the Select Program drop-down menu.
6. Tap Start.

7. Tap the Home button.
8. The preview will be displayed on the Pack’s LCD screen.

9. To stop the output, tap the Stop button.
10. If you navigate to another screen, the following message will be displayed. You can choose to Cancel or Confirm the operation.

To Pack’s LCD – RVF from Partyline

To configure RVF from a Partyline session To Pack‘s LCD:

1. Tap the Main Setting menu > RVF button.
2. In the To Pack’s LCD panel, tap Click here to set up.

3. The RVF / To Pack LCD screen will display.
4. In the RVF From panel, tap Partyline.
5. Select a Partyline Source.
6. Tap Start.

7. Tap the Home button.
8. The preview will be displayed on the Pack’s LCD screen.

9. To stop the output, tap the Stop button.
10. If you navigate to another screen, the following message will be displayed. You can choose to Cancel or Confirm the operation.

To Pack’s LCD – RVF from MediaHub

To configure RVF from a MediaHub session To Pack’s LCD:

1. Tap the Main Setting menu > RVF button.
2. In the To Pack’s LCD panel, tap Click here to set up.

3. The RVF / To Pack LCD screen will display.
4. In the RVF From panel, tap MediaHub.
5. In the Destination panel, select a media from the drop-down menu.
6. Tap Start.

7. Tap the Home button.
8. The preview will be displayed on the Pack’s LCD screen.

9. To stop the output, tap the Stop button.
10. If you navigate to another screen, the following message will be displayed. You can choose to Cancel or Confirm the operation.

Upload

The Upload setting is accessed from the Settings gear icon > Main Setting menu > Upload button.

Using the Upload button, users can upload files from a USB flash drive to a Receiver:

1. Tap the Upload button.

2. Select a receiver from the Upload To drop-down list, then select a source in the From drop-down list.
3. Select the files you want from the list.
4. Tap Upload.

Transfer

The Transfer setting is accessed from the Settings gear icon > Main Setting menu > Transfer button.

To view file transfer status, including progressive download, download, and auto-sync:

1. Tap the Transfer button.

2. The following status displays when the file transfer is Ongoing.

3. The following status displays when the file transfer is complete.

4. The following message appears when powering off the device if file transfers are in progress.

Speedtest

The Speedtest feature is a critical tool for ensuring your bonded cellular and satellite connections have enough combined bandwidth for an HDR broadcast. Unlike a standard smartphone speed test, the TVU One test specifically measures the uplink capacity to the TVU ecosystem.

To perform a speedtest:

1. The Speedtest screen is accessed by tapping the Settings gear icon > Main Setting menu.
2. Scroll down and tap the Speedtest button.

3. The Speedtest screen will be displayed.
4. Select a Receiver from the drop-down menu.

5. Tap Go.

The TVU One system status monitoring and control using a Web browser, iPhone, or smart mobile device

The TVU Transmitter’s operational status can be monitored, and various transmission functions can be controlled from a Web browser. This interface can be accessed using a standard web browser connected to the TVU One internal hotspot.

Connecting to the internal hotspot

Complete the following steps to connect a laptop or phone to the internal hotspot.

1. Search for the hotspot on your iPhone/smart device, then when prompted, enter the case-sensitive SSID:
   TVUPACK_XXXX
   (Where X is the last 4 digits of the TVU One’s PID)
   The default password is the last 8 digits of the One PID.

Note: All password characters are uppercase. The password can be changed in the Web UI if desired.

2. Connect to the SSID using your iPhone/smart device. Refer to the following examples of how the status screens display on a smart device Web browser.
3. Once the connection is established, you can open a web browser and enter http://192.168.4.1 in the address line to see the One’s “System status.”
4. The TVU One System status panel displays.
5. The System status screen provides detailed information about the System, Network, IFB/VoIP, and Video status.

System status panel

Expand the System caret to display System status, model, software version, and PID information.

Network panel

The Network panel displays the current Network status.

IFB/VoIP panel – Audio Test

The IFB/VoIP panel allows the user to change the audio level of the IFB/VoIP function. Users can test the 3.5mm audio input and output interface hardware. File management and recorded media progress can be accessed in the Advanced configuration File > Recorder tab.

To perform an Audio test, the device must be available and not in use for Live, or VoIP/IFB.

To perform an Audio Test:

1. Open the System status menu.
2. Expand the IFB/VoIP panel, then click the green Audio Test link.

3. The Advanced > Audio Test page will open.
4. Ensure that the microphone and speaker are connected, then click OK.

Note: If the device is currently in use for Live/VoIP/IFB, the following warning message appears.

5. Click Start Test.
6. The default active microphone and speaker are auto-enabled message displays.

7. Recording will start automatically when you enter this page. It will capture audio using the default microphone and display the input level on the level bar indicated in green. It will stop when you close or leave this page. If desired, you can click the Stop Test button to stop the recording.
8. To play the last recorded audio captured via the default microphone, click the Stop Test button again.

9. To run the test again, click the Start Test button.

Video panel

Expanding the Video panel displays video transmission information and status.

Click the Video caret to expand the panel.

The Video panel now includes two input format options: 4K and 1080P. These formats allow Twitch streamers to choose the maximum input format for the HDMI setting, allowing units to limit or configure the available Extended Delay Identification Data (EDID) resolutions. This feature enables forcing 1080P input detection via HDMI when a connected camera uses automatic resolution settings.

The Video panel allows users to select USB as the Input Port when the pack detects a USB video input source.
Supported USB cameras are:

• DJI Osmo Pocket 3 Pro
• DJI Osmo Action 5 Pro
• Logitech Brio 100
• Hikvision DS-U11

The Video panel now includes input format options: 1080P30, 1080P50, 1080P5994, and 1080P60. When selecting USB as the video input port, set 1080P30 as the Input format.

When the USB setting is successful, the USB input will be displayed at the top of the pack’s Home LCD touchscreen.

Return Video

This operation can be configured for the Receiver, Producer, Partyline, and MediaHub on the Pack’s LCD screen and in the Advanced operations configuration Live > Return Video screen.

IP Source configuration

To open the advanced operations configuration menu:

1. Tap the three-bar icon.

2. Tap Live > IP Source.

To configure an HDMI/SDI/USB input source type:

1. Open the Web configuration menu.
2. Click the Live menu > IP Source.
3. Click the HDMI/SDI/USB radio button.
4. Apply an available source.

To configure an IP input source type:

1. Open the Web configuration menu.
2. Click the Live menu > IP Source tab.
3. Click the SDI radio button.
4. Apply an available source.

Power panel

The Power panel allows users to reboot and Power off the pack.

Network configuration

To open the Network configuration panel:

1. Tap the three-bar icon to open the advanced operations panel.

2. Tap the General drop-down menu and select Network. This allows users to navigate to, monitor, and control all aspects of transmission.

3. In the LAN settings panel, set the TVU One’s local LAN address. The default IP address is 192.168.4.1.
4. Enter the Subnet Mask and select a Router setting from the drop-down menu; the default is Auto.
5. Click Apply.

6. Use the following procedures to scroll through the remaining Network options to complete the configuration settings:

• Hotspot
• WiFi
• Ethernet
• Modems

WiFi configuration and settings

The WiFi menu provides configuration information and allows you to change WiFi settings. The One can optionally support multiple WiFi connections by purchasing optional hardware. For more information, contact TVU Networks support.

When multiple WiFi adapters are connected, you can scan available WiFi slots and configure WiFi login information using the TVU One WiFi setup and configuration panel.

Configuring WiFi

Complete the steps to configure your WiFi settings:

1. Tap the WiFi icon.

2. Press the Scan button to display any available networks. The available networks are displayed in the center panel. Move the WiFi slider to the right to enable it.
3. The WiFi network is disconnected by default, as shown below in the configuration screen WiFi panel.

4. Select the desired network from the center panel, then click the information “i” icon to connect the WiFi. The settings pop-up window displays. Enter the Password.

5. If the password is incorrect, the following failure message displays.

6. Click the Save button to only save the WiFi parameters, or the Join button to save and connect to the WiFi network.

7. If you choose Join, Save, and Connect to Wi-Fi, the following screen appears.

8. To enable the Lock to current WiFi option, enable the slider. This option will automatically reconnect to the selected WiFi network if the signal drops.

9. To switch to another WiFi network, disable the Lock to current WiFi slider.

10. Select a WiFi connection, then enable the Lock to current WiFi slider.

Note: If you enable the lock before connecting to another WiFi, the following message displays.

Ethernet configuration on the Pack’s LCD touchscreen

Users can configure Ethernet DHCP and Static LAN IP’s on the Pack’s LCD touchscreen. Slot 11 is reserved for LAN configuration.

To configure the Ethernet on the LCD touchscreen:

1. The Ethernet screen is accessed by tapping the Settings gear icon.

2. The Main Setting menu will display.
3. Tap the Ethernet button.

4. The Ethernet screen will be displayed. The default IPv4 configuration is DHCP.

5. To change the Ethernet configuration to Static, tap the Static button, then tap the Enter the IP Address field. The Virtual keypad will be displayed.

6. Enter the Static IP address using the keypad and tap Done.

7. Tap Apply.

8. The Apply successful or Apply failed message appears.

Router feature

Note: This feature must be enabled by support before it can be used.

To enable the Router feature:

1. Tap the gear icon to open the Settings screen.

2. The Main Setting menu will display.
3. Tap the Router button.

4. The Router screen will be displayed.
5. By default, the router setting is off. Tap and move the Router slider to the right until it turns green.

6. When the router setting is in the on position, the following screen displays.
7. To enable the Ethernet host setting, tap and move the Ethernet Host slider to the right until it turns green.

TVU Router feature (client connections)

If higher bandwidth is required when using a hotspot, the optional TVU Router feature can be enabled to allow clients connected to the TVU One with speeds of up to 200 Mbps.

1. To access the Configuration page using an iPhone or smart device, open a web browser and enter http://192.168.4.1.
2. Tap the Hotspot icon to open the advanced operations panel.

3. Tap the Network tab and expand the LAN Settings panel.
4. Select Auto in the Router drop-down menu.
5. Enter the IP address and Subnet Mask, then click Apply.

6. Scroll down on the Hotspot panel. Connected Clients display in the list.

USB remote control PTT button operations

• VoIP call operations
• SCTE insertions

Operators can now use a USB remote control as a Push-to-talk (PTT) button for the VoIP microphone. This allows users to mute and unmute the mic when in a VoIP call independently from their headset.

Note: When attempting to click to another control mode while the mic is “Mute” a confirmation message appears. Click Yes to mute and change modes. The Mic will automatically reset.

VoIP call operations

To enable the VoIP call Mute/unmute feature:

1. Open the local Web configuration page, click the Advanced menu, and the Remote Control Setting tab.
2. Select the Mute/Unmute Mic in VoIP Call radio button.

3. Connect the USB remote controller device to the TVU Pack. While on a VoIP call, press once to mute,
4. The Mic Status shows Mute in red.

5. Press again to unmute.
6. When a VoIP microphone call invitation is received, the following message will appear automatically on the LCD touchscreen for 3 seconds.

7. When a VoIP call is connected, a white microphone icon appears at the top of the LCD screen.

8. When using VoIP, the Mic displays a modulating white-and-green icon.

9. When you press the remote button, a Mute the mic message appears and the mic icon turns red, indicating that VoIP is connected and the mic is muted.

10. Press the remote button again to unmute the mic. The mic icon will return to the white (connected and open) state.

SCTE insertion

Note: If a user switches to Inserting SCTE when the Mic is Muted, a message will appear asking if you want to change to “Live control,” when this is allowed, the Mic will reset to Mute automatically.

To enable the SCTE insertion option:

1. Open the local Web configuration page, click the Advanced menu, and then the Remote Control Setting tab.
2. Select the Inserting SCTE radio button to set the control option.

Note: The Duration and Preroll SCTE default values that appear are editable.

3. Plug the USB remote control device into the pack.

4. Press the USB remote button once to begin inserting SCTE. The insertion automatically stops when the duration ends.

• The default duration value is 120 seconds. This value can be edited and will be saved after rebooting the pack.
• The default Preroll value is 2 seconds. This value can be edited and will be saved after rebooting the pack.

5. The countdown displays at the top of the LCD screen.

6. When the duration ends, the SCTE insertion automatically stops, and the following message displays.

Note: If the user presses the Remote control device button while it’s active, an “SCTE Splice currently in process. Unable to complete the requested action until the current splice duration is complete” message displays on the LCD screen.

Resetting the Duration and Preroll parameters to default values

To change the SCTE parameters back to the SCTE default values:

1. Open the Remote Control Setting page.
2. Click the Inserting SCTE radio button.
3. Click the Reset buttons to change to the default values.

TVU One Advanced configuration – Web interface controls

Log in to the Web User Interface to access the TVU One Advanced configuration page.

TVU One hotspot settings

The hotspot panel provides status information about clients connected through the hotspot.

Configuring hotspot

Complete the following steps to configure hotspot status:

1. Tap the Hotspot icon.

Note: The Connected Clients list panel displays a list of devices that are connected using hotspots.

2. To update the Password, edit the password field.

Note: The new password must be 8 characters and does not take affect until the system is restarted.

3. The hotspot feature will enable a connected device to access the internet through one of the available network connections. This access allows file transfers via FTP or any other internet access. If higher bandwidth is required, refer to “Router feature.”
4. Choose the path from the WiFi panel to manually select the route taken (for example, a Hotel WiFi network).
5. In the Bandwidth drop-down menu, choose 2.4 GHz or 5 GHz frequency.
6. Click Apply to save your changes.

Modem configuration

The Modem panel provides modem configuration information to enable two modes: Manual and Auto. The transmitter automatically detects many cellular data cards and will self-configure when in Auto mode. If this is the case, no further action will be required. If a data card needs configuration, you can use the Modem panel to configure it by selecting the Manual roaming feature.

Auto mode

To enable Auto mode:

1. Tap or click the Modem icon.

2. The Modem panel opens.
3. Select the Roaming for this modem checkbox and the Auto radio button.
4. The Roaming for all modems checkbox will be checked by default.

Note: If the “Roaming for this modem” box is unchecked, the following warning message appears.

5. If you choose to disable Roaming, the Roaming for slot XX is disabled message appears at the top of the panel.

6. Users can change roaming for all modems by clicking the Restore Defaults button.

Manual roaming feature

The roaming for all modems is enabled by default.

The Manual radio button provides a global roaming toggle and an individual roaming switch for every slot. Changes to roaming settings (checked or unchecked) are saved automatically; clicking Apply is not necessary. Users can change roaming for all modems by clicking the Restore Defaults button.

To enable the Manual roaming feature:

1. Tap or click the Modem icon.

2. The Modem panel opens.
3. Select the Roaming for all modems, Roaming for this modem, and Manual.
4. Click the Scan button to load the Carrier panel.

5. Select a Carrier from the list and click Apply.

6. When successful, the Applied successfully confirmation appears at the top of the panel.

7. To turn global Roaming off, uncheck the Roaming for all modems checkbox. The Disable Roaming warning message appears.

8. Click the Disable button.
9. The All modems Roaming is disabled confirmation appears at the top of the panel.

Configuring data cards

To configure specific data cards:

1. Click the Available Slots drop-down menu to display a list of available slots for configuration.
2. If Manual configuration is required, input the settings provided by your carrier into the Network registration mode panel.
3. Click Apply to save any changes.

Ethernet configuration DHCP IP

Ethernet settings are accessed and configured from the System configuration Home panel and the pack’s LCD touchscreen.

Note: The DHCP IP address is automatically generated and cannot be manually entered.

To configure your Ethernet settings for a DHCP IP address:

1. Open the Web browser UI and tap the Ethernet icon.

2. Tap the Configure IPv4 drop-down menu and select DHCP.
3. Tap the Slot ID drop-down menu and select a slot number.
4. Tap Apply.

Ethernet configuration Static IP

To configure your Ethernet settings for a Static IP address:

1. Tap the Configure IPv4 drop-down menu and select Static IP.
2. Tap the Slot ID drop-down menu and select a slot number.
3. Enter a Static IP address in the IP Address field.
4. Enter the Subnet Mask in the Mask field.
5. Enter the Gateway in the Gateway field.
6. Tap the Apply button to save your changes.

Live tab – Return Video

For the V-Box adapter, If the resolution of the return video from the receiver is 1080P or higher and the bitrate exceeds 2M, users can lower the resolution by selecting the appropriate Resolution and Bitrate in the drop-down menu.

Updating the return video resolution

To update the V-box adapter return video resolution:

1. Open the packs Advanced configuration window.
2. Open the Live > Return Video panel and choose the appropriate Resolution.
3. Open the Receiver tab and choose the appropriate Bitrate.

Note: If the RVF feed resolution is too high, the following message appears on the LCD touchscreen.

Advanced Self-check panel

The Advanced Self-check panel enables you to self-check your devices’ basic, video, and network health status while the device is not live. TVU Support staff can use this information for troubleshooting purposes.

To perform a self-check on your device in the Advanced configuration panel:

1. Open the Advanced configuration UI.
2. Tap the Advanced menu and select the Self-check tab.
3. To run diagnostics on your device, tap one or all Basic, Video, and Network checkboxes, then tap the Start self-check button.

4. The following pre-check prompts display when selected in Step 1.
5. Tap Yes to confirm the Video check prompt.

6. Tap Yes to confirm the Network check prompt.

7. The Self-check window displays its status.

8. The Self-check results display errors when completed. The errors are displayed in red.
9. Address any errors and tap the Self-check again button.

10. The Self-check report will display no red errors when complete.

Router Configuration

The Run Router Live Together feature makes it easy for users to define (WAN) Router mode vs. (LAN) pass-through or receive mode. Ethernet Port Mode includes a WAN (share internet) radio button that sends bonded cellular internet through the Ethernet port. The LAN (Receive internet) radio button will accept the input into the unit through the Ethernet port.

To open the Router configuration panel:

1. Tap the three-bar icon or the Web UI to open the advanced operations panel.

2. Select Router. The Router panel will be displayed.
3. Enable the TVU Router slider.
4. The Ethernet Port Mode radio button is set to WAN (Share internet) by default.

5. Mouse over the radio buttons to display their behavior.

6. When the Run Router Live Together feature is enabled, the router panel displays the Smart Traffic Allocation radio button under Data Preference. This button will prioritize Live streaming and use the excess for the router.

© Copyright 2026 TVU Networks Corporation. All rights reserved in all media.
Document Part Number: TVU One Model TM1000v4 Software QSUG Rev C EN 02-2026